This Privacy Statement applies to this website which is operated by K. J. Ross & Associates (ABN 11 079 218 652) under the domain name www.kjross.com.au
1. Our Commitment
K. J. Ross & Associates is committed to protecting your privacy. With the new privacy guidelines, effective from 21 December 2001, we have taken additional steps to ensure that the information that we hold on our clients, course participants and prospective work candidates is secure and accurate. The statement that follows explains how K. J. Ross & Associates collects, uses, discloses and protects the information we collect from you.
2. Collection of Information
We collect and store information that is necessary to offer, provide and improve our services. Information provided by you is not disclosed to any third party.
No personal information is collected when you browse anonymously. Browsing is anonymous until personal information is required to make an enquiry, register for a training course, seminar or consultancy services or subscribe to K. J. Ross & Associates communications such as e-News.
Information collected is kept for as long as it is needed to service your account and provide services and products requested by you. When your information is no longer needed for these purposes we will destroy or permanently render anonymous any information held about you.
3. Use and Disclosure of Information
The primary purpose in collecting your information is to fulfil our business commitments to you in providing testing education and training, testing services and products, business networking and on-line services and to improve these services to you and other K. J. Ross & Associates clients. We may use the information you provide to help improve the services we deliver to you, measure interest levels in K. J. Ross & Associates services, inform you of other K. J. Ross & Associates products and services or to comply with requirements under the law.
K. J. Ross & Associates does not permit third parties to use information about you. K. J. Ross & Associates does not sell personal information to third parties.
4. Links to other websites
5. Storage and security of personal information
K. J. Ross & Associates will use all reasonable endeavours to ensure that you only provide personal information in a secure environment and when the information is no longer needed it will be destroyed or permanently rendered anonymous. We protect the security of your financial information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information, you input. We operate secure data networks protected by an industry standard firewall and password protection system. We also take care to ensure that we have security measures in place to protect against the loss, misuse, unauthorised access, alteration, modification or disclosure of your user data under our control. Notwithstanding the fact that we take all reasonable steps to protect your personal data including the use of encryption technology, we cannot guarantee the security of any data you disclose online.
K. J. Ross & Associates limits employee access to the servers and databases that stores user information. We have taken all reasonable steps to prevent unauthorised access, disclosure, loss, misuse or alteration of data. You should be aware of the inherent risks associated with the transmission of information via the Internet.
Cookies may also be used to "track" or "follow" your movement through our website. This will be used to determine which areas of our website are the most popular so that we can improve user's access to relevant information on our services and make your on-line experience more informative and worthwhile. In particular, K. J. Ross & Associates Cookies may collect information such as the server your computer is logged onto, the browser type you are using, the time and date of your visit together with the particular pages you are accessing.
If you reject all cookies, you will not be able to use areas of K. J. Ross & Associates web site that require you to "sign in," and you may not be able to take full advantage of all offerings. However, many areas within K. J. Ross & Associates website do not require that you accept Cookies.
7. Accessing and changing your personal information
K. J. Ross & Associates attempts to ensure that all personal information collected and stored is correct and accurate. You are entitled to request reasonable access to the information we hold about you. If you wish to access and/or correct any information held by K. J. Ross & Associates please email firstname.lastname@example.org
For privacy issues or concerns, please contact; Client Services Administrator, K. J. Ross & Associates, Unit 6A, 55-57 Township Drive, West Burleigh QLD 4219 or email: email@example.com
8. Complaints resolution
K. J. Ross & Associates is committed to providing consumers with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that in receiving your complaint, we are provided with a valuable opportunity to improve the services we deliver to you and maintain your confidence in K. J. Ross & Associates and our services.
If you have a complaint please send an email to firstname.lastname@example.org We will endeavour to investigate and advise you of the outcome of a complaint within 21 days of receipt of such complaint.
9. Liability disclaimer
K. J. Ross & Associates will use all reasonable endeavours to protect and keep confidential any personal information in its possession in relation to its clients and website visitors. If confidential or personal information is accessed by a third party, whether by negligence or otherwise, to the extent permitted by law, K. J. Ross & Associates is not liable for any loss, damage, costs, liability or other form of contribution.
10. Further information on Privacy
Further information may be obtained on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner's web site at www.privacy.gov.au.